Cookie Shop/Shipping Questions
Do you ship to all 50 states?
Yes we do! Via USPS or UPS Ground.
What shipping options do you offer?
We offer the best shipping available through USPS and UPS. Our shipping is a flat rate with a slight exception for larger orders that do not fit our standard shipping boxes. Larger orders may be contacted with alternate shipping arrangements.
When will I get my cookies that I ordered?
We ship out all orders within 3-5 business days after you place your order. You will receive an email when your label has been created. When you receive this email you can sign up for email or SMS updates. Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days
Do you offer local pickup or delivery?
We offer local pickup in the Memphis, TN area only.
We DO NOT offer local delivery.
Do you offer expedited shipping?
Communication is everything! Should you need special shipping arrangements, please send us an email! We are happy to use the shipping speed of your choice and will provide an invoice for the difference in cost should it incur a higher fee!
Can I order anything else to be shipped?
The only items available for shipment are in our shop.
Local Order Questions
Where are you located?
How long in advance should I make a custom order?
For all custom orders we require at least two weeks notice to ensure availability.
Can I pick up my desserts?
Yes! I will provide you the address once your masterpiece is ready to go!
How much for your delicious goodies?
Everything is based on size, quantity, intricacy, etc. Please reach out via email or the order form and let’s get the ball rolling on a quote! Please give me as many details as possible!
Can you make my wedding cake?
You betcha! I love to take on large projects (or small if you’re having a nice cozy wedding). I do not offer fondant decorated cakes but do specialize in buttercream.
Do I have to pay a deposit?
We require a deposit of 25%-50% only for larger/more intricate cakes.
How long is your product good for? What do I do if I am not serving it today and how do I store it?
We bake everything fresh and use ZERO preservatives. We recommend consumption for same day, BUT cakes can be saved in an airtight container at room temperature (2 days for its best life). Cookies and other confections can be held in an airtight container at room temp for much longer.
Can you do vegan friendly desserts or gluten free items?
We can accommodate some dietary restrictions depending on the request.
Can you make desserts for those with allergies?
All our baked goods are processed in a facility that processes most allergens. Please reach out regarding your particular needs to see what we are able to accommodate