FAQ

Online Cookie Shop Questions

Yes we do! Via USPS or UPS Ground.

We offer local pickup in the Memphis, TN area only.

We DO NOT offer local delivery.

The only items available for shipment are in our shop.

Check us out on TikTok where Chloe posts alllll the good stuff! @chloebluffcakes OR you can subscribe to our Newsletter and receive all our important notifications. We promise not to spam!

Shipping & Route Insurance Questions

We ship out all orders within 3-5 business days after you place your order. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days

We offer the best shipping available through USPS and UPS. Our shipping is a flat rate with a slight exception for larger orders that do not fit our standard shipping boxes. Larger orders may be contacted with alternate shipping arrangements.

Route is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes 

In both cases, the Route Premium cost will not be refunded 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged itemsrequirephotos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Local Order Questions

Memphis, TN.

For all custom orders we require at least two weeks notice to ensure availability. 

Yes! I will provide you the address once your masterpiece is ready to go!

Everything is based on size, quantity, intricacy, etc. Please reach out via email or the order form and let’s get the ball rolling on a quote! Please give me as many details as possible!

You betcha! I love to take on large projects (or small if you’re having a nice cozy wedding). I do not offer fondant decorated cakes but do specialize in buttercream.

We require a deposit of 25%-50% only for larger/more intricate cakes.

We bake everything fresh and use ZERO preservatives. We recommend consumption for same day, BUT cakes can be saved in an airtight container at room temperature (2 days for its best life). Cookies and other confections can be held in an airtight container at room temp for much longer.

We can accommodate some dietary restrictions depending on the request.

All our baked goods are processed in a facility that processes most allergens. Please reach out regarding your particular needs to see what we are able to accommodate