Online Cookie Shop Questions
Do you ship to all 50 states?
Yes we do! Via USPS or UPS Ground.
Do you ship Internationally?
We do! Currently we ship to Canada using UPS Standard. We are expanding to Europe and Australia within 2023.
Do you offer local pickup or delivery?
We offer local pickup in the Memphis, TN area only.
We do offer local delivery through our site.
We also have a wide variety of items available in our Germantown store 7 days a week!
Can I order anything else to be shipped?
The only items available for shipment are in our shop.
When will I get my order?
We ship out all orders within 3-5 business days after you place your order. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.
Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days
What shipping options do you offer?
We offer the best shipping available through USPS and UPS. Our shipping is a live rate meaning it is calculated based on distance and weight. We work with our shipping partners to provide you with the lowest negotiated rates possible.
Larger orders may be contacted with alternate shipping arrangements.
Local Order Questions
Where are you located?
7850 Poplar Ave. STE 24
Germantown, TN 38138
How long in advance should I make a custom order?
For all custom orders we require a minimum of a 2 day notice depending on intricacy. Larger or more labor intensive orders may require a week notice.
Depending on the complexity and our schedule we may not be able to accept your order.
Can I pick up my desserts?
Yes! All orders can be picked up at our Germantown location.
How much for your delicious goodies?
Everything is based on size, quantity, intricacy, etc. Please reach out via phone or order in store to confirm and discuss your order!
Can you make my wedding cake?
You betcha! We love to take on large projects (or small if you’re having a nice cozy wedding). We do not offer fondant decorated cakes but do specialize in buttercream.
Do I have to pay a deposit?
Orders are NOT considered confirmed until payment has been made in person or over the phone for your order.
How long is your product good for? What do I do if I am not serving it today and how do I store it?
We bake everything fresh and use ZERO preservatives. We recommend consumption for same day, BUT cakes can be saved in an airtight container at room temperature (2 days for its best life). Cookies and other confections can be held in an airtight container at room temp for much longer. All items INCLUDING cakes can be frozen for extra life.
Can you do vegan friendly desserts or gluten free items?
We can bake these and offer a limited amount in our shop each day.
Can you make desserts for those with allergies?
All our baked goods are processed in a facility that processes most allergens. Please reach out regarding your particular needs to see what we are able to accommodate.