FAQ

Cookie Shop/Shipping Questions

Yes we do! Via USPS or UPS Ground.

We offer the best shipping available through USPS and UPS. Our shipping is a flat rate with a slight exception for larger orders that do not fit our standard shipping boxes. Larger orders may be contacted with alternate shipping arrangements.

We ship out all orders within 3-5 business days after you place your order. You will receive an email when your label has been created. When you receive this email you can sign up for email or SMS updates. Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days

We offer local pickup in the Memphis, TN area only.

We DO NOT offer local delivery.

Communication is everything! Should you need special shipping arrangements, please send us an email! We are happy to use the shipping speed of your choice and will provide an invoice for the difference in cost should it incur a higher fee!

The only items available for shipment are in our shop.

Check us out on TikTok where Chloe posts alllll the good stuff! @chloebluffcakes OR you can subscribe to our Newsletter and receive all our important notifications. We promise not to spam!

Local Order Questions

Memphis, TN.

For all custom orders we require at least two weeks notice to ensure availability. 

Yes! I will provide you the address once your masterpiece is ready to go!

Everything is based on size, quantity, intricacy, etc. Please reach out via email or the order form and let’s get the ball rolling on a quote! Please give me as many details as possible!

You betcha! I love to take on large projects (or small if you’re having a nice cozy wedding). I do not offer fondant decorated cakes but do specialize in buttercream.

We require a deposit of 25%-50% only for larger/more intricate cakes.

We bake everything fresh and use ZERO preservatives. We recommend consumption for same day, BUT cakes can be saved in an airtight container at room temperature (2 days for its best life). Cookies and other confections can be held in an airtight container at room temp for much longer.

We can accommodate some dietary restrictions depending on the request.

All our baked goods are processed in a facility that processes most allergens. Please reach out regarding your particular needs to see what we are able to accommodate