Online Cookie Shop Questions

Yes we do! Via USPS or UPS Ground.

We do! Currently we ship to Canada using UPS Standard. We are expanding to Europe and Australia within 2023.

We offer local pickup in the Memphis, TN area only.

We do offer local delivery through our site.

We also have a wide variety of items available in our Germantown store 7 days a week!

The only items available for shipment are in our shop.

Check us out on TikTok where Chloe posts alllll the good stuff! @chloebluffcakes OR you can subscribe to our Newsletter and receive all our important notifications. We promise not to spam!

Shipping Questions

We ship out all orders within 3-5 business days after you place your order. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.

Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days

We offer the best shipping available through USPS and UPS. Our shipping is a live rate meaning it is calculated based on distance and weight. We work with our shipping partners to provide you with the lowest negotiated rates possible.

Larger orders may be contacted with alternate shipping arrangements.

Local Order Questions

7850 Poplar Ave. STE 24

Germantown, TN 38138

For all custom orders we require a minimum of a 2 day notice depending on intricacy. Larger or more labor intensive orders may require a week notice.

Depending on the complexity and our schedule we may not be able to accept your order.

Yes! All orders can be picked up at our Germantown location.

Everything is based on size, quantity, intricacy, etc. Please reach out via phone or order in store to confirm and discuss your order!


You betcha! We love to take on large projects (or small if you’re having a nice cozy wedding). We do not offer fondant decorated cakes but do specialize in buttercream.

Orders are NOT considered confirmed until payment has been made in person or over the phone for your order.

We bake everything fresh and use ZERO preservatives. We recommend consumption for same day, BUT cakes can be saved in an airtight container at room temperature (2 days for its best life). Cookies and other confections can be held in an airtight container at room temp for much longer. All items INCLUDING cakes can be frozen for extra life.

We can bake these and offer a limited amount in our shop each day.

All our baked goods are processed in a facility that processes most allergens. Please reach out regarding your particular needs to see what we are able to accommodate.